FAQs

EasiYo is available on Amazon.

Yes - your wellbeing is essential to us. The entire EasiYo Yogurt Maker, as well as all jars are manufactured from approved food grade polypropylene. That means all parts are completely free from polycarbonate and BPA.

We’ve made the EasiYo Yogurt Maker robust enough to withstand constant and tough handling. However, if your maker is damaged on arrival, please contact the EasiYo team through our contact page and we’ll do our best to sort out a replacement. You can buy extra jars online from Amazon.

Having a spare jar or two on hand is always helpful, for making extra yogurt or having additional flavours on the go. You can buy jars from Amazon.

Yes, but please use a damp cloth only! Dab a little dishwashing liquid on the cloth, and wipe your yogurt maker down to clean and deodorize it. Don’t immerse your yogurt maker in water as that could damage it.

The jar inside the yogurt maker can be washed either by hand or in a dishwasher.

We don't recommend using a glass jar in the EasiYo Yogurt maker as there is risk of the glass cracking due to the boiling water.

EasiYo Jars are made from Food Grade plastics, are BPA free and are suitable to withstand boiling water.

The temperature of your tap water can vary throughout the year with the season and this can have an effect on how your yogurt turns out.  The temperature indicator sticker will show you when the water is the right temperature to help you make perfectly set yogurt.

To use, simply peel off the back of the sticker and stick the temperature strip onto the outside of the jar, below halfway.  The sticker will turn green to show the current water temperature.  The temperature strip may take a minute to respond.  If it shows blue or brown the temperature is near the temperature range shown.

Now, simply follow the instructions to make your EasiYo Yogurt, ensuring that the water you mix the yogurt packet with is 60-68°F.

No. Our EasiYo Yogurt Makers are all made in New Zealand, then shipped around the world.

The base for our EasiYo Yogurts is milk powder and yogurt cultures. Depending on the style or flavor we also add sugar, natural colors and natural flavors as well as natural fruit powders. You’ll need to check the packet itself for a full list of ingredients. Be assured though that none of our yogurts contain any stabilizers, artificial coloring or additives.

Once made, our yogurts can be kept for up to two weeks in your fridge.

No, none of our yogurts contain any gluten or wheat.

Yes, soy lecithin is present in small amounts in the milk powder we use, because it helps the milk powder dissolve in water more easily. 

No, EasiYo Yogurt does not contain nuts or nut products.
EasiYo Yogurt is manufactured in a facility that also processes foods containing coconuts.
It is best practice for allergenic consumers to always check the packet label, even on foods they’ve consumed before. We rely on information from our suppliers and don’t do any tests on our products ourselves for the presence of nuts. If you have any concerns, please check with a medical professional.

Yes! All our yogurts are vegetarian friendly.

No, unfortunately if you’re allergic to cow’s milk then EasiYo Yogurts are not suitable for you.
In terms of lactose intolerance, each person is different in their degree of sensitivity. Our yogurts do contain lactose naturally from the milk and this is used in the fermentation process. However the lactose levels in our made up yogurt varies by flavor. Depending on your tolerance, you may be able to enjoy EasiYo Yogurt - but please, always ask a health professional for their advice first if you have intolerances or allergies. 

While we’re really proud of our reusable jars, unfortunately, our packets are not recyclable or compostable. That's because our packets need to have an oxygen/water barrier to keep the cultures viable. At the moment, there’s simply no suitable recyclable packaging solution that meets this need. We continually review our options and hope to solve this issue in the future. It’s important to you, and it’s important to us too.  

All EasiYo Yogurts contain Lactobacillus bulgaricus, Streptococcus thermophilus Lactobacillus helviticus and Lactobacillus rhamnosus. Some products also contain the Bifidobacteria strain.
It’s the combination of cultures that gives our yogurt its wonderful taste and texture.

EasiYo Yogurt packets (which includes the cultures) have a shelf life of 18 months when stored unopened, in temperatures below 77°F.

Please check the best before date printed on the back of your EasiYo packet.

Actually, the live cultures are because of you! Because EasiYo is made fresh in your kitchen, you get millions of live cultures in every serve right from day one. Better yet, because our yogurt has so many live cultures it’s naturally thick, which is why we don't need to add any stabilizers or thickeners to our yogurts. Now that’s goodness all round.

The number of live cultures is at its highest on the first day – one serve of freshly-made EasiYo yogurt contains over one million live cultures. But the good news doesn’t stop there. We’ve tested our yogurt and even at the end of two weeks in your fridge, there are still millions of live cultures in every serve. 

It's easy to make EasiYo following our three simple steps.

1. Fill the EasiYo Jar to halfway with room temperature drinking water (60-68°F). Add the contents of the yogurt packet, twist on the lid and give it a good shake. Add more water to the jar until it's filled to the top...twist on the lid and shake again.

2. Push the plastic spacer into your yogurt maker as far as it can go. Next, pour boiling water up to the top of the plastic spacer (so that it is fully covered). Place your jar into the yogurt maker so it sits on top of the plastic insert, then put the lid on your yogurt maker.

3. You're all set, now simply wait for the magic to happen! Leave your yogurt maker on your kitchen counter and the yogurt will set after 8-12 hours. Many people simply leave it overnight and wake up to fresh homemade yogurt in the morning. You're nearly there...before you dig in, chill it in the fridge for a few hours to complete the set.

You can watch our instructional video here.

It may seem like magic, but it’s really quite simple! In order to grow, our yogurt cultures need warmth, moisture and food (for example lactose which is a natural milk sugar). When yogurt is made according to EasiYo packet instructions, our yogurt maker provides the perfect conditions to activate our yogurt cultures creating your own homemade yummy thick yogurt in just 8-12 hours.

No. Our packets are specially designed to be used with the EasiYo Yogurt Maker. While there are other ways of making yogurt from scratch, our system makes it easy, fun and fool proof when you follow our instructions!

No, it is likely to be too cold. The temperature of the water you mix the sachet with needs to be 60-68°F. If you live in a warm climate, you may want to chill your tap water in the fridge for a little while to bring it to the correct temperature. 

Don’t stress! Your yogurt will keep in the yogurt maker for up to 24 hours without being adversely affected.  You may find it is tangier in taste due to the longer fermentation time.

This extra liquid is simply whey being 'expressed' from the yogurt and is part of a natural process. Commercial chilled yogurts may contain thickeners and stabilizers to absorb the expressed whey, but we prefer to keep our yogurt free from additives. Simply stir any whey back into the yogurt as it’s highly nutritious, or you can pour the whey off if you prefer thicker yogurt. You can even add the whey to your smoothie for an extra protein boost.

No. The EasiYo system is designed to eliminate the hassles of incubating and stabilizing milk. Any milk you need is provided in powdered form in the EasiYo Yogurt packet – simply add water for delicious yogurt every time.  

If your yogurt is still completely runny (like milk) after a few hours in the fridge (after making it in the yogurt maker), please review the instructions on the packet and check the best before date. Remember, it’s crucial to use the correct water temperature to make up the yogurt packet, this water must be 60-68°F.

Yes we can! If you’ve tried everything and your yogurt still isn’t setting to your satisfaction, please contact our consumer care team here and they’ll be happy to help you out.

No. There are so many ways to get creative with EasiYo, however don't add anything before the yogurt is set. That’s because additions may disrupt the activation of the yogurt cultures. After your yogurt is set you’re free to get inventive with serving ideas. Check out our recipes here to get started!

No. We don’t recommend eating anything after its best before date.